What is E-ticket
“Passenger ticket”: is transportation
document of passenger and baggage by air plane, and is an
evidence of carriage contract; of which terms, notices and
the coupons form part. The “passenger ticket” or “ticket”
means either “passenger ticket and baggage check” in paper
(paper ticket) or electronic ticket.
“Electronic ticket”: is a ticket in
electronic form, including all information pertaining to the
usage of carriage services of Vietnam Airlines (VN) instead
of paper ticket. Electronic ticket (E-ticket) has all
information as shown in the paper ticket of VN and VN takes
the responsibility to store the E-ticket data base and
guarantees smooth travel for passengers.
“Passenger and baggage carriage contract”:
is a dossier of E-ticket, carriage conditions, tariffs of VN
and other written agreements of both parties.
Reservation and purchasing
You must provide details of passport to booking officers,
your telephone number to contact in case the flight schedule
may be changed.
WelcomeToVietnam's officer will give you back “Receipt” and the
“Itinerary/Receipt” together with pre-printed “General
conditions for carriage (extract) of Vietnam Airlines”.
Advantages of E-ticket to passengers
More secure because you can avoid risks of lost, torn,
crushed or crumpled, folded, dirty ticket.
Faster check-in process.
It is easier for VN staffs to make changes to E-ticket
upon required because ticket information retrieval is faster
and more precisely.
More convinient transaction between the airline and
passengers when E-ticket will be sold via the Internet.
In the future, when it is possible, you can perform self
check-in for saving time.
The “Itinerary/Receipt” is a printed sheet of paper
providing basic information of passenger’s journey in order
to help passenger precisely identifying transportation
services. The “Itinerary/Receipt” does not have legal status
as that of paper ticket.
At the Airport
You must present passport as resgistered in the E-ticket.
The presentation of the "Itinerary/Receipt" helps the
procedure to be done faster and more conveniently.
In case you do not have the "Itinerary/Receipt" with you,
you can provide ticket number or your full name, flight
number and date of flight.
You must contact WelcomeToVietnam’s booking offices or its authorised
agents in order to change your reservations.
You may be charged penalty fees and/or additional collection
as required in your fare conditions.
You may request for a new “Itinerary/Receipt” with new
information of reservations.
The refund/change of the E-ticket can only be done if
your fare conditions allow to refund and/or change.
It is required to provide details of passport as registered
when making reservation and purchasing E-ticket.
If the registered passport is lost, you must write Letter
of commitment and use another legal passport.
The refund can only be done to person
named on the carriage document or the purchaser.
In other cases, the person receiving the
refund must have legal authorized letter of the above said
The refund is made only at the first
issuing place or VN’s booking office in charge of that
issuing agents. The form of refund is that of payment.